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Terms & Conditions

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Terms & Conditions

General

All orders accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

Disclaimer


The information provided relating to the product specification and colours is at the time of publication accurate, we and our suppliers continually improve product ranges, the written specification may not reflect these enhancements. We aim to update specifications as soon as it is practical to do so. We reserve the right to amend our prices and specifications without further notice. Colours may vary from those shown. The prices on our website may differ from those on our other e-commerce platforms from time to time.

Delivery


For further delivery information please see our Shipping Page

All deliveries within the UK Mainland are delivered by the Royal Mail. We are unable to despatch any orders on weekends or bank holidays. Any claims for shortages must be made in writing within 7 days of delivery.

Cancellation of orders


A customer shall have the right to cancel any contract for goods made within 60 days from the day of delivery of the goods.

Cancellation of the contract can be effected by service of a written cancellation notice and delivered by email to info@trekoutdoors.co.uk

If a notice of cancellation is received by the company in accordance with the above the customer shall become liable to return the goods to the company forthwith, to such address as directed by the company preferably in their original packaging (and without having been installed or used) and at the buyer’s sole expense.

If the customer fails to return the goods within 60 days of the collection of the contract, the Company shall be entitled to collect the goods from the customer and to recover any direct costs involved in such collection from the customer.

The company shall affect a refund of any monies owing to the customer in respect of the goods within 60 days from the date of cancellation of the contract.

Goods delivered to the customer may be returned to the company preferably in the original packaging (packaging must be adequate for returning by post etc) and without being used with 60 days from the day after delivery of the goods.

Return of goods


We hope you will be completely satisfied with any product purchased from Trek Outdoors, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery however we extend this for your convenience so any item may be returned for any reason within 60 days from the date of despatch for a full refund, as long as it remains unused and in as new condition with all packaging and labels intact.

All goods should be returned via a Recorded Mail service to the following address:

Trek Outdoors
7 Brewhouse Lane
Rowsham
Buckinghamshire
HP22 4QT
United Kingdom


Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Refunds will be processed within 48 hours of receiving your goods back at Trek Outdoors.  Refunds will be processed back to the account that originally paid for the order.  If you paid by credit/debit card this can take up to 10 working days to appear in your account.  Paypal refunds appear on the same day.  Once a refund is processed you are automatically informed via email.

Reaching us


If you need to reach us, please email us on info@trekoutdoors.co.uk or write to us at:

Trek Outdoors
7 Brewhouse Lane
Rowsham
Buckinghamshire
HP22 4QT
United Kingdom


Privacy Policy


Trek Outdoors do not disclose customers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Vat Registration Number

GB 104933139