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Returns

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Returns Policy

We hope you will be completely satisfied with any product purchased from Trek Outdoors, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery however we extend this for your convenience so any item may be returned for any reason within 60 days from the date of despatch for a full refund, as long as it remains unused and in as new condition with all packaging and labels intact.


All goods should be returned via a Recorded Mail service to the following address with a note detailing your order number, name, address and that you would like a refund:

 

Trek Outdoors
7 Brewhouse Lane
Rowsham
Buckinghamshire
HP22 4QT
United Kingdom

 

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Refunds will be processed within 48 hours of receiving your goods back at Trek Outdoors. Refunds will be processed back to the account that originally paid for the order.  If you paid by credit/debit card this can take up to 10 working days to appear in your account.  Paypal refunds appear on the same day.  Once a refund is processed you are automatically informed via email.